Background Note: Teacher Learning Community members receive 24/7 access to our help desk. While the Community is quite user-friendly, we’ve found that members do benefit from ongoing access to tech support and FAQ guides.
That’s what these Community FAQ articles are about – we’re reprinting sections of SimpleK12’s help desk as reference to further support members, or inform others of useful Community tips.
Why did my weekly Experience points (XP) go down?
Inside the Community’s Leaderboards, we display your Experience points (XP) broken down by Yearly, Monthly, and Weekly XP. These are based on the past 365 days, the past 30 days and the past 7 days respectively. So if you were very active six days ago, but then inactive for a few days, your running total for that Week, Month, and Year changes accordingly. This means that, over time, some of your numbers could go down if you become less active. However, your all-time total XP will always be displayed in your Member Profile, and will never go down.
Click here to view the Leaderboards (you must be signed in to view your XP).
Questions? Need help logging in? Contact our Support Desk (M-F 8 am – 5 pm ET) 800-393-4636 x191 or Create a support ticket here: //newsite.simplek12dev.com/support
Please Note: Basic Member access is limited. Full Memberships include more features, such as on-demand webinar recordings and printable certificates. Watch your email for discount offers and choose one that’s right for you. You can find out more about membership types here.
You can also participate in free, open-to-the-public Getting the Most from SimpleK12 orientation webinars.